To update KeepKey's firmware, complete the following steps:
1. Open the KeepKey Client
2. Press and hold down the device button
3. Connect your KeepKey (while pressing the button)
4. Click "Update Firmware" in the KeepKey Client
5. Hold down the KeepKey button to confirm that you have your recovery sentence just in case if your private keys are erased
6. Your KeepKey firmware is now being updated. Do not disconnect your device while your firmware is being updated.
7. Once the firmware update is complete, close the KeepKey client window and disconnect the device. Reconnect your KeepKey.
Our award-winning customer care team is here for you.Contact Support