My KeepKey won't power on. What should I do?

If the screen on your device is blank and showing no signs of life, follow the steps below.

First, verify that your KeepKey is securely connected to an active USB port. Try a different USB port if your computer has more than one. 

Second, try using a different USB cable to connect. 

Third, connect your KeepKey to a different computer. Try this with two different USB cables, as you did in the previous step. 

Finally, if your KeepKey still hasn't powered on, please contact support. In your message, include the steps you have taken up to that point. 


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