New KeepKey? Start Here
Thank you for your KeepKey purchase. This guide will help you get started using your KeepKey and securing your digital assets.
What You Need:
Use the USB cable provided to connect your KeepKey to your computer and open the KeepKey Client app.
Once you've opened the KeepKey app, you are ready to initialize your device.
Remember these Security Habits:
In our constant endeavor to provide our users with secure services, we want to impress upon our customers the importance of using best practices when it comes to security.
Good security strengthens with layers.
Anybody with access to your recovery sentence can regenerate your private keys, and therefore access your bitcoins. This means you need to protect your recovery sentence and store it in a safe place. KeepKey users should never provide their recovery sentence to anyone. Additionally, KeepKey will never ask for your recovery sentence for any reason. Recovery sentences, word seeds, private keys should always be treated as the most secure type of information, and not be shared under any circumstances.
If you feel that your recovery sentence has been lost or is compromised, immediately move all of your funds out of your KeepKey to another wallet in order to wipe the device and reinitialize with a new wallet and new recovery sentence.
Our award-winning customer care team is here for you.Contact Support