Anybody with access to your recovery sentence can regenerate your private keys, and therefore access your bitcoins. This means you need to protect your recovery sentence and store it in a safe place. KeepKey users should never provide their recovery sentence to anyone. Additionally, KeepKey will never ask for your recovery sentence for any reason. Recovery sentences, word seeds, private keys should always be treated as the most secure type of information, and not be shared under any circumstances.
If you feel that your recovery sentence has been lost or is compromised, immediately move all of your funds out of your KeepKey to another wallet in order to wipe the device and reinitialize with a new wallet and new recovery sentence.
Our award-winning customer care team is here for you.Contact Support